Refund & Replacement Policy

At Hayes RPM, LLC, we are committed to providing exceptional telehealth services and ensuring customer satisfaction. Below is our policy regarding refunds, replacements, and subscription cancellations:

1. Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact our Patient Care Coordinator within 2 days of delivery.
• We will gladly offer a free replacement or issue a full refund (excluding shipping fees, if applicable) upon verification.
• Proof of damage (e.g., photos) may be required for processing.

2. Medication Effectiveness & Refunds

• No refunds will be issued based on the perceived effectiveness of prescribed medications.
• Medication results vary by individual, and all treatment plans are tailored by licensed healthcare providers.
• If you have concerns about your prescription, please consult your provider for adjustments — we do not offer refunds for medications once dispensed.

3. Subscription Cancellation Policy

• All subscription services must be canceled at least 15 days before the next scheduled transaction to avoid being charged.
• Cancellation requests can be submitted via your online account portal or by contacting customer support at support@hayesrpm.com.
• No refunds will be issued for subscriptions canceled after the billing date.

4. Non-Refundable Items/Services

• Telehealth consultation fees ($50) once service is rendered.
• Opened or used medications/products (unless defective).
• Shipping and handling fees (unless the error is on our part).

5. How to Request a Refund or Replacement

• Email: support@hayesrpm.com
• Online Portal: “Patient Care Coordinator Link Here”

We appreciate your trust in our telehealth services and strive to resolve any issues promptly and fairly.

Last Updated: 08/01/2025